Douglas Computing Technologies Privacy
Notice (Updated 11/1/2010)
By visiting
Douglas Computing Technologies website or any other websites operated by Douglas
Computing Technologies or its affiliates (collectively, the "Site"),
you agree to accept the practices described in this Privacy Notice. If you do
not agree to the terms of this Privacy Notice, please do not use the Site. Each
time you use the Site, you should check the date of this Privacy Notice (which
appears above) and review any changes that have been made since your last visit
to the Site.
Throughout Douglas
Computing Technologies years of operation, we have developed relationships with
our customers based on respect and integrity. We're aware of the trust and
confidence you demonstrate when you visit the Site and provide us with
information. This Privacy Notice is posted to demonstrate our leadership in
online security and customer service practices. We treat your information with
the same honesty and sensitivity that we have displayed throughout our
company's history.
1. Personal Information Collected By
Douglas
Computing Technologies uses information that we collect from our visitors and
customers to personalize and improve your visit and shopping experience at the
Site. We gather the following types of information:
Information
You Give to Us: We Collect Personal Information that is provided by Site users.
"Personal Information" includes your name, address, telephone number,
credit or debit card information, e-mail address, date of birth, IP address and
the last four digits of your Social Security number. Personal Information is
collected when you establish an account with us, place an order on the Site,
participate in a contest, sweepstakes or on-line survey, or when you
communicate with any of our departments such as customer service, sales or
technical services through the Site, telephone, mail or fax. In some instances,
we may obtain other people’s names and email addresses that you may choose to
provide as part of our "email a friend" feature.
Web
Beacons: We (or service providers on our behalf) may collect information
from visits to the Site through the use of "Web Beacons." Web Beacons
are web page elements which may employ cookie technology that enable us to
record data about visits to or transactions made on the Site. This information
is sometimes known as "click stream data." We may use this data to
analyze trends and statistics to improve your online experience or our customer
service. No Personal Information is collected through the use of Web Beacons on
the Site.
Cookies:
Through
the use of cookies, we may also collect and analyze the IP address used to
connect your computer to the Internet; computer and connection information such
as your browser type and version; operating system and platform; purchase
history; confirmation when you open e-mail that we send you; and the URLs which
lead you to and around the Site including the date and time. You can generally
set your browser to reject cookies or to notify you when you are sent a cookie.
Software is also available from third parties which will allow you to visit the
Site without providing this information. You are welcome to use the Site if you
use such software but we will not be able to offer you our personalized
services and we will be unable to accept any online orders from you.
Orders: If you place an order
through the Site, you will be required to provide contact, billing, and payment
information.
Catalog
Requests and Email Newsletter Subscriptions: Upon placing an order
through the Site, you will automatically begin receiving both the Douglas
Computing Technologies catalog and Douglas Computing Technologies email
newsletter, based on the Personal Information you have provided, unless you
opt-out of receiving such communications. If you request an email newsletter
subscription, we will send you an email confirming your request. This
confirmation process allows you to unsubscribe if you change your mind and
decide not to join the list. Furthermore, the confirmation email will alert you
if someone else has entered your email address into our email newsletter
subscription list. In order to make our email newsletters more relevant and
useful to you, our servers may receive a confirmation when you open an email
message from Douglas Computing Technologies.
Sweepstakes
Entrants: From time to time, we may run sweepstakes. If you enter
sweepstakes sponsored by us, we employ a double opt-in subscription program.
Upon registration, a confirmation email will be sent to the email address you
provide to us in connection with your entry which will include instructions, or
a link to instructions, for completing the subscription process. You will not
be entered until you click through the link in the email we send to you or
otherwise follow the instructions contained therein. In order to make our
sweepstakes more relevant to you, our servers may receive a confirmation when
you open an email message from us.
2. Use
of Information Collected By Use
We use this
information in an effort to improve your experience on the Site, to provide
services to you and to communicate with you about information that you request.
We may also use this information to help us target specific offers to you, to
help us develop and improve our Site, and to tailor our Site to your interests.
3.
Sharing of Information with Third Parties
We will not
rent, sell or otherwise disclose your Personal Information to unrelated third
parties without your consent, except as stated in this Privacy Notice.
Service
Providers: We may employ other companies or individuals to provide certain
services to or on behalf of us such as analyzing customer lists and data, or
performing marketing or consulting services. These third parties ("Service
Providers") will only have access to the information needed to perform
these limited functions on our behalf and are required to provide your Personal
Information with at least the same level of protection and security as we use
on the Site. Such Service Providers are prohibited from using your Personal
Information for any purpose other than that for which such party was engaged by
us and/or as stated in this Privacy Notice. Any Service Providers that use data
received from us may only do so in accordance with this Privacy Notice.
Credit
Card Companies: If you place an order through the Site, the Personal Information
you provide is transmitted to your credit card company to verify and authorize
your purchase. At certain times we may offer financing options with or without
third party participation. If you use a financing option, information provided
by you (such as your address, birth date, social security number, and credit
card number) may be used to request a credit report from third parties or may
be sent to a third party for processing.
Fraud
Prevention: We use a third party service provider, Ethoca, Inc., to assist us
with preventing and monitoring fraudulent activity on the Site. When you make a
purchase on the Site, we may send your Personal Information to Ethoca in order
to receive a credit assessment based on such information. Ethoca may also store
and use this information in order to expand its fraud prevention database,
which may be accessible by other retailers that are part of Ethoca’s anti-fraud
network. Ethoca has agreed (i) not to use your Personal Information for any
reason except to as described in this Privacy Notice, (ii) to maintain the
confidentiality of your Personal Information, and (iii) to provide your
Personal Information with at least the same level of protection and security as
provided on the Site. If you would like more information concerning Ethoca’s
privacy practices, go to www.ethoca.com. In the event that your purchase is
denied based on a risk assessment provided to us by Ethoca, you may contact us at
Douglascomputing@yahoo.com to
dispute the information contained in such risk assessment.
Third
Party Marketing Partners: From time to time we might establish a business
relationship with other third parties whom we believe are trustworthy. In
such cases we might license, exchange, share and/or cross-reference
information, including your name and postal mailing address that will enable
such third parties to contact you regarding products and services that may be
of interest to you. We will never share any telephone number(s), e-mail
addresses, or credit card information which you have given us with any such
third party partner(s).
Related
Companies: We may share your postal and e-mail address, telephone number(s),
customer preferences, and purchase history with other subsidiaries of our
parent company, Systemax Inc. We will never share any credit card information
which you have given to us with any of these related companies.
Aggregate
Information: We provide aggregate information to some of our business partners.
This information is used in a collective manner and does not identify you
individually in any way. We collect and share aggregate information in order to
know more about the general profile of our customers so that we can improve
your shopping experience.
Shippers:
If
you make a purchase through the Site, your name, telephone number and shipping
information must be provided to third party shippers such as UPS, FEDEX and the
United States Postal Service to deliver your purchase. There also may be
instances in which we drop-ship orders directly to you from one of our
manufacturers or suppliers. These drop-shippers are only given your name,
postal address, and telephone number for the sole purpose of fulfilling your
order.
Third
Party Transaction-Level Data: If you visit the Site from a third-party
website the third-party website may be able to access select information from
your individual transaction information. In order to track and credit your transaction
the third-party website may give you a unique code, cookie or graphic which
will uniquely identify you. This will only happen if you link directly from a
third party website to the Site. Any transactions made at the Site while such a
code is active will be reported back to the third party website. We will only
report non-Personal Information to these websites such as the date of the
transaction, the product(s) purchased and the amount spent. We will not report
any information to these third party websites that will allow them to
personally identify you. The presence of a third party navigation bar at the
top of any page on the Site is an indication that the third party website may
be able to see your activity on the Site.
Links to
Third Party Site: The Site contains certain links to third party websites, such as
our vendors. We are not responsible or liable for the privacy practices or
content found on these websites. We recommend that you check the privacy notice
of each website you visit. Links to third party websites are provided solely
for your convenience and any submission of data to such websites shall be at
your sole risk.
Catalog
Requests: When you request a catalog from us, we share your name and postal
address with a third party fulfillment company for the sole purpose of sending
you the requested catalog. This third party is not permitted to store the
information is only authorized to use this information for to transmit catalogs
to you.
Law
Enforcement and Protection of Users: To the extent permitted by law, we will
disclose Personal Information to government authorities or third parties
pursuant to a legal request, subpoena or other legal process. We may also use
or disclose your information as permitted by law to perform charge verifications,
report or collect debts owed, fight fraud or protect our rights or property as
well as those of our affiliates, customers, or its users. You should be aware
that, following disclosure to any third party, your Personal Information may be
accessible by others to the extent permitted or required by applicable law.
4.
Affiliate Programs
We maintain
relationships with third party affiliate websites. Although we do not and
cannot control the activities of the third parties that operate such websites,
we will cease doing business with any affiliate that engages in abusive
practices, including, for example, spam, trademark infringement, predatory
means of attracting visitors, or unlawful activities. To report abuse by an
affiliate, please contact our Affiliate Manager via email at
Douglascomputing@yahoo.com.
5.
Children and Privacy
The Site is a
general audience website and is not directed to children under the age of 13.
We will never knowingly collect personally identifiable information from
children under the age of 13 without verifiable parental consent. If you are
under the age of 13, please do not provide us with personally identifiable
information of any kind whatsoever. If we become aware that a user is under the
age of 13 and has submitted Personal Information without verifiable parental
consent, we will remove his or her personally identifiable information from our
files. We understand that children may not fully understand all of the
provisions of this Privacy Notice or make informed decisions about the choices
that are made available to adult users of the Site. We encourage parents and
guardians to spend time with their children online and to be familiar with the
websites they visit. Douglas Computing Technologies does not sell products to
persons under the age of 18. If you are under the age of 18, you are required
seek the consent of your parent or guardian to purchase products from the Site.
We employ 256-bit
encryption technology in all areas of the Site which require you to provide your
personal or account information, including those areas related to online
ordering, order status, catalog request and contest forms. The Site utilizes
industry-standard firewalls and Secure Sockets Layer (SSL) technology to allow
for the encryption of potentially sensitive Personal Information, such as your
name, address and credit card number.
You should
recognize, however, that no computer system is fully secure and that there are
inherent risks associated with Internet transactions. To make sure you have the
latest security features on your browser, you may want to download the most
recent version of your favorite browser, which should have full SSL support.
7.
Corrections/Information Removal/Opt-Out
If your name,
e-mail or postal address, telephone number or other Personal Information
changes, you may update, correct or omit the relevant information by contacting
us at Douglascomputing@yahoo.com. In addition, if you no longer wish to receive
communications from us you may opt-out by emailing us at Douglascomputing@yahoo.com,
sending a letter to: Douglas Computing Technologies, 118 W Manlius St, East
Syracuse NY 13057 or by clicking on the
unsubscribe link within any marketing e-mail you receive from us. If you no
longer wish to receive our catalog, you may call us at315-307-3966, email us at
Douglascomputing@yahoo.com or send a letter to: Douglas Computing Technologies,
8.
Contact Information
If you have any
questions or concerns about this Privacy Notice, please e-mail us at
Douglascomputing@yahoo.com Computer or send a letter to: Douglas Computing
Technologies,
9.
Limitations on Liability
IN NO EVENT WILL
Douglas Computing Technologies OR ITS PARENT, AFFILIATES, LICENSEES OR ANY
PARTY INVOLVED IN CREATING, PRODUCING OR DELIVERING THE SITE OR ITS PRODUCTS OR
SERVICES BE LIABLE IN ANY MANNER WHATSOEVER FOR ANY INCIDENTAL, CONSEQUENTIAL,
INDIRECT, SPECIAL OR PUNITIVE DAMAGES ARISING OUT OF YOUR ACCESS, USE OR
INABILITY TO USE THE SITE, OR IN CONNECTION WITH ANY FAILURE OR PERFORMANCE,
ERROR, OMISSION, INTERRUPTION, DEFECT, DELAY IN OPERATION OR TRANSMISSION,
COMPUTER VIRUS OR LINE OR SYSTEM FAILURE (INCLUDING LOSS OF PROFITS, LOSS OF
BUSINESS OR DATA, BUSINESS INTERRUPTION, AND DAMAGES THAT RESULT FROM
INACCURACY OF THE INFORMATION OR INCONVENIENCE, DELAY, OR LOSS OF THE USE OF
THE SITE). THE FOREGOING LIMITATIONS APPLY WHETHER THE ALLEGED LIABILITY IS
BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR ANY OTHER BASIS, EVEN
IF Douglas Computing Technologies OR ITS AFFILIATES OR ANY OTHER PARTY HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
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